In chapter 9: Relationship Tech, Mr.Kelly makes some pretty good points in relation to knowledge management. The idea that a conversation is a model for understanding what is going on in a network economy. The more interactions, the more important learning becomes, the more essential relationships become, the more trust becomes a factor. This has to do with knowledge management in the sense that technology is becoming a bigger part of our lives and we will have grow and trust the technology. If people want to be successful in the business world.
The technologies of relationships will not ease this fear or pain. They can strengthen and diversify relationships and trust, but not make them automatic, easy, or instant. At the forefront in the chore to cultivate trust—as a business imperative—stands the rugged hurdle of privacy. Privacy is a big issue because most people worry about their computer being hacked and personal information stolen. And if people are going to trust technology to handle just about everything in the near future; they have to have the trust and feeling that none of their information will be stolen.
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